LUCIA BUSTAMANTE

A designer who leads

and a leader who still designs.

I'm a Product Design Director with 12+ years across voice AI, fintech, SaaS, and enterprise platforms, currently shaping conversational AI at Thinkrr.ai and global money flows at AirTM.


My work sits at the intersection of strategy and craft: framing the right business problem, translating it into product experiences, and shipping with measurable outcomes, activation, retention, time-to-value, the lines on the dashboard that fund the next bet.


Beyond the product, I founded Mujeres IT in 2018, a community of 1,600+ women in tech across the globe. It earned me a Santander W50 recognition as a Top 50 Global Female Leader, but more importantly, it built the network that now mentors the next generation.


I lead remote, cross-functional teams across LATAM, the US, and Europe. Strategy first. Craft always. People at the center.


✌🏽


Santander SW50 2026 Event

What do I bring to the table?

Design vision

I set the product design direction, deciding where craft investment pays off and where speed matters more, so the team ships the right thing, not just more things.

Design strategy

I turn business goals into UX roadmaps: a mix of fast experiments to validate direction and longer bets that compound built and prioritized with product and engineering, not handed off to them.


Design oversight

I own execution end-to-end process, quality bar, and outcomes running multiple projects in parallel without losing consistency across the team's output.

Contact

email@domain.com

000-000-000


— Instagram

— Twitter

— Facebook

Team growth

I coach designers on craft and judgment, not just delivery helping them make stronger decisions on their own, not just execute mine.

Boost efficiency

I build the systems (tools, rituals, design ops) that let the team move faster without every project starting from zero.




Contact

email@domain.com

000-000-000


— Instagram

— Twitter

— Facebook